" (2005) Stated as third, "in order of importance to quality and customer satisfaction is the supplier. A good supplier willingly carries out the obvious intent of the contract requirements -- as well as the not so obvious. The supplier is also a buyer of the commodities he must purchase from others. He will select qualified craftsmen or vendors to provide or install critical features. He will see to it that all the bits and pieces come together within the contract timeframe. Contrast that with the poor supplier who will not select his craftsman for the critical features, will bid shop his materials, and will play with the edge of the contract specifications. The supplier is indeed a critical factor in achieving quality." (Pankovics, 2005) Bibliography

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Selectica Announces the 2006 Contract Management Benchmark Report by AberdeenGroup on Maximizing Compliance and Supply Performance. Selectica Online available at http://www.selectica.com/news/press_releases/pressrelease_doc_id_34.html

Pankovics, James (2005) Simple Ways to Improve Customer Satisfaction in Contract Quality Expectations. National Contract Management Association Contract Management News Vol. 48 Issue 5. March 2005.

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